ePSA Pre Boot System Assessment Dell Overview (Official Dell Tech Support)

Dell’s Enhanced Pre-Boot System Diagnostics,
more commonly referred to as ePSA, is an incredibly useful diagnostic tool. In this video, we give a brief overview of the manual tests and logs associated with ePSA. There are two main screens for the ePSA diagnostics:
Basic and Advanced. A Basic screen appears first by default and contains minimal controls
for starting and stopping tests. To get to the Advanced screen, click on the next/advance arrow button in the
lower right-hand corner of the basic screen OR for touchscreens, press the Pause button displayed and simply swipe left. This is where you will find more directed testing and more detailed information about
the overall health of the system. On the left side of the Advanced screen is
where all the components and devices are grouped. On the right, are tabs with information about
your current system configuration, test results, system health and the event log. To start a test manually, just click on a component or device that you want to test and wait for the results. Activating “Thorough Test Mode” will involve
more additional/extensive testing. For advanced options for a specific device,
just right-click on the device. From here, you can choose which tests to be run for the
device by ticking and unticking the check boxes. After running a test, if no errors are found,
“All tests passed” will be displayed but if you do get an error,
contact a Dell Tech Support agent and be prepared to give them
the error result messages that appear. Log result data is very helpful to Dell Tech Support agents when assisting you. The Event Log tab will only be present
if there is event log data. If the Stat column contains a warning icon, this indicates additional attention is needed; while a green check mark is for informational items. The Source column tells you which log
the item was taken from. Because ePSA runs from a read-only resource, in order to provide any logged results, you may be asked upon exiting
to save results on a USB key. For this reason, it’s a good idea to insert
a USB drive prior to starting the ePSA. If logging is not possible,
then only a basic exit prompt will appear. At any time, if you find that logging is not possible, and no event log information is present,
make a note of any errors and validation code data. For even more information on ePSA and how to run it, watch our video about ePSA Pre-Boot
System Assessment test which is available on our
Tech Support Dell YouTube channel. Whenever you need help or have questions, you can always contact us through social media
on Facebook or Twitter. Check out the Dell Community Forum where you
can chat and share info with other Dell users. We have many more tips and tutorials on the
Tech Support Dell channel, so be sure to become a Subscriber. If you liked this video, give it a LIKE and thanks for watching!

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