Solving staff shortage with remote scanning assistance


Shortage of staff is a challenge both for healthcare providers and for the patients, who either have to wait longer or move to locations further away to get the examination they need – especially when it is about more difficult scans. Well the digital ways of collaboration are increasingly gaining traction in healthcare when it comes to dealing with that challenge Vivienne why is that? Digital ways of collaboration actually offer our healthcare providers new opportunities. If we take remote scanning assistance for example, where a more experienced technologists can support a colleague who is not on the same location but somewhere else. This is what we do with our syngo virtual cockpit for CT, MR and MI scans. And how exactly does that work? So usually the remote tech would not be sitting in this fancy chair but at the desk seeing two screens like you do now and the remote tech is now able to connect to scanners that are in a different location. So on site you also have a tech who would be now operating this scanner, this scanner and this scanner – there are three different on site techs. And you would be able to support three techs at the same time. As a remote tech you can see the patient, or the contrast media injector and you are able to chat with the person on site. That all sounds really good. But with remote assistance also comes some safety concerns and rightfully, so in healthcare we’re talking about people’s life’s
right. So Vivienne, what are we doing to make syngo virtual cockpit safe for both the patient and the tech outside? Very good question. For us it is very important that the patient at the end is safe of course. So what happens is that the tech who is onsite, they have the responsibility for the patient. If there is anything wrong with the patient, they can interfere, they can stop the examination if the patient doesn’t feel well. And the remote tech would not have all possibilities with the scan. For example, with MI and also CT they are not able to expose the patient to radiation that is all done onsite.

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